Shipping & Returns

1) SHIPPING AND DELIVERY TIMES. TRANSPORT COSTS.

2) RETURNS (HOW IT WORKS)

1) SHIPPING AND DELIVERY TIMES. TRANSPORT COSTS.


a) Orders from Germany and Italy

We deliver by courier directly at your doorstep.

The cost of shipping in Germany is 6.90 euros. Customer are kindly advised to check condition and operation of goods upon receiving.

Standard delivery orders are processed and shipped within 24 hours. Our partners will deliver in Italy within 24 hours.

In order to avoid delays our shipping partner will need a recipient contact number (see mandatory field on checkout form).

Goods will remain property  of Dogmaniacs UG until full payment has been received.

b) International orders

At present we deliver to the following countries.

Please see the table below for detailed shipping costs costs:

Country Shipping costs in Euros
Zone 117,00
Belgium 
Denmark 
France 
United Kingdom 
Italy 
Austria 
Netherlands 
  
Zone 225,00
Poland 
Sweden 
Portugal 
Finland 
Spain 
Ireland 

Please be aware that we do not ship to extra-EU countries unless by prior agreement.

When delivered any possible extra costs (eg. customs fees) will be charged to the recepient.

Please don’t hesitate to contact us with any further questions: info@dogmaniacs.com .

Currently information on our online store are available in German, Italian and English.

We disclaim any responsibility in case of misunderstandings due to improper translation.

2) RETURNS.

It is within your rights to return goods within 14 days from the delivery date without explanation.

Altough we would be grateful if you could still decide to help us to improve the service giving us some feedbacks.

Instruction for returns:

- Please contact us at info@dogmaniacs.com , we will e-mail you a free-return label

- Print the return form that is available from this link - return form

- Carefully pack the items that you intend to return

- Stick the return label to the parcel

- Deliver the parcel to the  nearest post office

As soon as the returned items have been processed you will receive a confirmation e-mail with relative credit note

Credit notes are accessible at any time and could be printed from your reserved area